Two months and still no refund

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This topic contains 3 replies, has 4 voices, and was last updated by  Lejuggs 7 years, 1 month ago.

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    I was charged £50 in early April due to a glitch on the system that didn’t recognise that I’d docked a bike. Despite being told repeatly that my refund has been approved and that it is with the refund department – I am still waiting! I’ve probably spent that money in calls.



    Isn’t it done via the Direct Debit thing? Can’t your bank sort it out?



    Remember you can call them using your free minutes with the ‘overseas’ telephone number +44 (0)20 8216 6666 (it doesn’t matter if you are calling from the UK).



    Just seen £250 debited from my account, it seems I have late returns and once had a bike overnight which meant I took it home with me on the train to Brighton!?

    I always check to see how much time is remaining before embarking on my 10 min journey! When ‘docking’ I always ensure its been done properly and even stand next to it making sure green light comes on. Spoke to three customer services people who understand my frustration, however I feel the ‘refund’ team won’t be much help and I expect to be out of pocket for some time!???

    Having to spend part of my working day dealing with this is not good and I won’t be back in the saddle of a Barclays bike ever again.

    Once bitten…..



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