Two months and still no refund

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This topic contains 3 replies, has 4 voices, and was last updated by  Lejuggs 7 years, 1 month ago.

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  • #74737

    Encse1
    Participant

    I was charged £50 in early April due to a glitch on the system that didn’t recognise that I’d docked a bike. Despite being told repeatly that my refund has been approved and that it is with the refund department – I am still waiting! I’ve probably spent that money in calls.

    #84058

    nic.wise
    Participant

    Isn’t it done via the Direct Debit thing? Can’t your bank sort it out?

    #84059

    bohrsatom
    Participant

    Remember you can call them using your free minutes with the ‘overseas’ telephone number +44 (0)20 8216 6666 (it doesn’t matter if you are calling from the UK).

    #84060

    Lejuggs
    Participant

    Just seen £250 debited from my account, it seems I have late returns and once had a bike overnight which meant I took it home with me on the train to Brighton!?

    I always check to see how much time is remaining before embarking on my 10 min journey! When ‘docking’ I always ensure its been done properly and even stand next to it making sure green light comes on. Spoke to three customer services people who understand my frustration, however I feel the ‘refund’ team won’t be much help and I expect to be out of pocket for some time!???

    Having to spend part of my working day dealing with this is not good and I won’t be back in the saddle of a Barclays bike ever again.

    Once bitten…..

    Ps,

    Angry.

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