OVER CHARGED and fed up!

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This topic contains 3 replies, has 4 voices, and was last updated by  BrianFWombat 6 years, 11 months ago.

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  • #74804

    Zimbo
    Participant

    I really want to love these bikes but the glitches with payments are doing my head in. This one has to take the cake… I arrived at Canon Street Station yesterday and went to the nearest docking station. I inserted my key only to get a red light. I tried again… and again, tried a different bike, and another then decided to walk. After 15min I passed another docking station and thought there was no harm in trying again. Alas the red light came up again. When I finally arrived in the office, half an hour late I decided to log on to my account to find out what was wrong. I discovered to my horror that I had been charged 8 times.

    Today I tried it again and was unable to release a bike, yet again they charged me for even trying. They’ll recoup their costs in no time!

    I am also one of the many to be caught out by the multiple key issue. I decided to get a key for my wife thinking we’d be charged a pound each time we used a key. This would be ideal for ad-hoc usage. Instead because I have 2 keys I am charged double every time I take out one bike. My wife hardly uses her key. I don’t understand why anyone would ever want to use this facility, there is absolutely no advantage in it! Can anyone explain to me why I would opt for 2 keys on one account rather than 2 accounts with one key? It just doesn’t make any sense and I really feel they need to rectify this ridiculous ‘loop-hole’.

    #84267

    yorkiebar
    Participant

    I feel your pain!

    http://www.borisbikes.co.uk/topic.php?id=1036

    Phoned up the call centre yesterday and explained my situation. The operator said he’d action a refund for the bogus subscription charges and today on my account I can see four “adjustment” entries of -£1 each. The total “Unbilled charges” amount is unchanged at £8 from pre-adjustment however. Crazy, who knows what I’ll end up getting billed on my card.

    #84268

    7209
    Participant

    Replying to @Zimbo’s post:

    Quote:
    Can anyone explain to me why I would opt for 2 keys on one account rather than 2 accounts with one key? It just doesn’t make any sense and I really feel they need to rectify this ridiculous ‘loop-hole’.

    No. Can’t explain it. Was probably a mis-interpreted requirement by the software developers that wasn’t noticed till it was too late.

    Why don’t you call Serco, cancel the 2nd key and rectify the “loop hole” yourself?!

    #84269

    BrianFWombat
    Participant

    Replying to @Zimbo’s post:

    I had a similar experience until I switched to the annual scheme.

    PS

    NEVER use the expensive number for the call centre!

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