Charged one pound after one month

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This topic contains 2 replies, has 2 voices, and was last updated by  hatim 6 years, 7 months ago.

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  • #74781

    hatim
    Participant

    I hired cycles on 19th May using two different credit cards. I was charged for the access time for them on my statement. Now, I have been charged 1 pound on each card for June 23rd even though I am overseas. I don’t know if my time on 19th May exceeded 30 minutes or not, but in any case, I should not be charged one month later.

    Apparently the transaction was made here: E6 6LP. They don’t even have a dock there. It’s only 2 pounds and calling the bank will cost more than that but I want to make sure that this doesn’t happen again. I’ve also contacted Boris and they say they will reply within 5 working days.

    Confused

    hatim

    #84201

    jacob123
    Participant

    1/. dont expect a reply within 5 days – give it two weeks or more…emails are often not replied to at all, and good luck if someone has said they are going to call you!

    2/ Miscellaneous charges and late charge are quite common – I have had 4 this year.

    3/ The most recent activity on my account is now showing 11 June 2011 – only close to a month out of date. That’s be best it has been in a long time.

    #84202

    hatim
    Participant

    That really sucks.

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