Reply To: They waited until the charges went up before debiting my account

Home Forums Hate They waited until the charges went up before debiting my account Reply To: They waited until the charges went up before debiting my account

#85753

Boris
Keymaster

Posted by Bimbles

Ignoring the price change for a moment, think about how the renewal process has worked:
You paid for a year’s membership from Nov 2011, to Nov 2012. You’ve selected the option to renew. Probably trying to be “helpful”, it looks like the renewal process has been designed so that instead of auto-renewing in November (and you then wasting a couple of months’ worth of membership), it waits until you actually use the scheme again & then starts the new 12 month membership from there. If you’d taken out a bike on the 1st Jan you’d have been charged £45. I think the weekly membership works this way too.

I think it’s just a case of unfortunate timing. You could contact them and argue the toss, but I wouldn’t hold out too much hope of getting a reduction.

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