Home › Forums › Hate › They waited until the charges went up before debiting my account › Reply To: They waited until the charges went up before debiting my account
Ah, belay that – I’ve now had an email from the Billing Department who say that “Having investigated the issues you raised I regret that your request does not meet the criteria defined within our Refund Policy and has been declined.”
Despite having had a telephone call last week, an apology, and a promise that I would get my £45 back. I’ve just spoken to the billing department and they are adamant that they have no record of the telephone call, and they won’t refund my £45. (Even though my account says that I have overpaid by that amount.)
What a shower! Back to the “hate” thread.