Reply To: How to dispute charges (if TfL decide against you)

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#88399

chloecutts
Participant

I tried to use a Boris Bike in Westminster but when I typed the access code in, the bike didn’t disengage. The red light flashed but didn’t turn green. I walked home and filled out the TFL web form for Barclays Cycle Hire web form and included all the details and asked for my £2 back, but received no reply. I later discovered that Barclays Cycle Hire had taken the £2 and also slapped me with a £50 charge – for using a bike I never used.

I have emailed them again filled out the details again, and scanned and emailed the actual release code receipt. I’m still waiting for my money. Can anyone advise me on how I can complain should they refuse to give me my money back?