Re: System Reliability – Does user type affect user experience?

Home Forums Questions System Reliability – Does user type affect user experience? Re: System Reliability – Does user type affect user experience?

#84157

eAi
Participant

I pay for 24 hours with the key. Recently (touch wood), the system seems to generally have worked. I’ve had it flash for 20 seconds then go red, then work the second time the key is entered the last two times I’ve used it, but except for that it’s been ok.

A few weeks back I almost gave up on the system it became so unreliable – I wandered around from station to station a few times in one week, trying to find one that worked. I gave up and caught the bus instead.

I was also overcharged – charged three £1 charges at the same time on a day I wasn’t even in the country – TFL refunded them, but only because I happened to notice. Most people wouldn’t, I’d have thought!

Their website seems to have given up reporting my journeys since May sometime.

My main day-to-day issue is the lack of free spaces where I want to go, and the inaccurate data in the iPhone app.