What mit said. I’m not sure who these people are that have problems, because I use it two or three times a day and can’t remember the last time I had any trouble.
No, wait, the last time was when I went to the docking station just to the west of Embankment tube station, and found that all the bikes were covered in bird excrement. But poor planning in situating a docking station under some trees isn’t a huge deal for me…
I’ve certainly never had to call the call centre, in all that time. Perhaps some keys were sent out buggy or something…..