Re: OVER CHARGED and fed up!

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Replying to @Zimbo’s post:

Can anyone explain to me why I would opt for 2 keys on one account rather than 2 accounts with one key? It just doesn’t make any sense and I really feel they need to rectify this ridiculous ‘loop-hole’.

No. Can’t explain it. Was probably a mis-interpreted requirement by the software developers that wasn’t noticed till it was too late.

Why don’t you call Serco, cancel the 2nd key and rectify the “loop hole” yourself?!