Re: No bikes in central London

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Thank you for your email of 21 June 2012, regarding our distribution in the West End area.

I have noted all that you have written but unfortunately am not in a position to give the detailed response that you require. I have therefore decided that it will be best to send you through our stage 2 process, as they will be better equipped to provide you with a more accurate and detailed response.

Please therefore escalate your concerns in writing to:

Head of Operations

Cycle Hire

Transport for London


4th Floor 4B4

197 Blackfriars Road

Southwark, London


Please be advised that we can not provide you with an email address for this escalation. You can however request this of them when you write.

Thank you for taking the time to write and to raise your concerns with us, and also for bringing this information to our attention.

Yours sincerely