I have noted all that you have written but unfortunately am not in a position to give the detailed response that you require. I have therefore decided that it will be best to send you through our stage 2 process, as they will be better equipped to provide you with a more accurate and detailed response.
Please therefore escalate your concerns in writing to:
Head of Operations
Transport for London
4th Floor 4B4
197 Blackfriars Road
Please be advised that we can not provide you with an email address for this escalation. You can however request this of them when you write.
Thank you for taking the time to write and to raise your concerns with us, and also for bringing this information to our attention.