I’ve been using the dock quite a lot – but only once the “raised” platform up the steps.
The steps weren’t a problem – although if I had a heavy weight in the basket I can see it might have been more difficult.
The site uses docks on a metal plate, rather than in proper foundations. This seems to make docking bikes a little more difficult, since some of the energy of pushing the bike in just makes the metal plate move – but generally a really good site.
I did notice, according to the syndicated XML feed for this site, it was installed in June…which it wasn’t. But then again some of the sites in that feed were apparently installed in 1970, so it could be worse