Re: “Meet the Managers” forum

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#84792

00ict313
Participant

So out of the 58 questions: (in brackets is the total number received related to that issue)

Difficulty hiring or using the hire scheme including finding a bike or space (18)

1,3, 4, 5, 6, 11, 16, 18, 25 , 32, 34, 35, 37, 39, 42, 43, 51, 58

Docking location plan (11): 13, 19 , 24, 27, 28, 29, 30, 40, 44, 50, 52

Adding features (7): 2, 8, 14, 26, 48, 49, 55

Membership plans (5) : 10, 21, 22, 47, 56

Faults of bikes(4) : 12, 20, 23, 45,

Other 2 or 1 questions in these sections each

Charing issues related to connected keys 7, 17

Call centre related issues 16 , 38

Questions with the slow responses 9

Getting the bike out of the dock 31

Fees for location of users 33

Self congratulatory 36

Flying bikes 41

Safety of bike use in London 53

Training for team about bell location 46

Different fees for different use directions 57

Electric vehicles to move bikes around 54

So out of the 1,000 questions they have submitted mostly stock answers to 58 questions, at an average response of 1 questions responded to every 2 minutes,

Not very impressive!