Re: It's hard to love and impossible to depend on the unreliable…

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#84318

BrianFWombat
Participant

I gave up on PAYG membership because I was being charged multiple daily access fees and it was driving me to distraction. Essentially for every flash of death (YYYYYYYYR) in the morning I was being billed £1.

I switched to annual because I love the scheme but even now I still have problems. Just now at West Smithfield I was denied a bike and on calling the Help Centre they said I had an incomplete journey. I always check for Green so this is the standard s/w glitch… returned to the original bike… undocked it… redocked it…. now have to apply for a refund yawn… had to wait for the inter-hop time to expire despite having not used a bike for over 30mins.

The system is still broken. IMHO They need some kind of infrastructure upgrade.