Re: Incorrect website data

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#82447

boneshaker
Participant

Has anyone managed to have a conversation with the call centre about this problem? I have left a couple of messages to say how wildly out of synch the terminal info is, but they don’t call back so I’ve given up. I’m puzzled by why it’s got so much worse recently. If there was always a time delay, why has it suddenly become so much more apparent? Is it simply that the higher volume of users means that there is more hiring and docking of bikes in any given 10-minute period, so there are likely to be more discrepancies? Or is the technology falling over in some other way?

Call me a mad optimist, but it would be so nice to be reassured that Serco is onto this…