Re: How to dispute charges (if TfL decide against you)

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#84696

BrianFWombat
Participant

Definitely worth reading the “Late £150.00″ thread…

>>> requesting a journey record each time you dock

This definitely doesn’t work as a plan since journey records are often either unavailable or are out of date.

IMHO there is no way to currently protect yourself from Serco’s system/billing failures. The only way through the situation is to call (£££), esclate (to reactive team) and keep calling… and calling…

Definitely cc: caroline.pidgeon@london.gov.uk and/or val@valshawcross.com

I don’t think TFL understand how widespread these problems are. Within my immediate co-workers there are 4 regular BCH users. One is currently wrangling over a £150 charge and another is wrangling over a £50 charge!

Regards

BfW