Home › Forums › Hate › How to dispute charges (if TfL decide against you) › Re: How to dispute charges (if TfL decide against you)
Definitely worth reading the “Late £150.00″ thread…
>>> requesting a journey record each time you dock
This definitely doesn’t work as a plan since journey records are often either unavailable or are out of date.
IMHO there is no way to currently protect yourself from Serco’s system/billing failures. The only way through the situation is to call (£££), esclate (to reactive team) and keep calling… and calling…
I don’t think TFL understand how widespread these problems are. Within my immediate co-workers there are 4 regular BCH users. One is currently wrangling over a £150 charge and another is wrangling over a £50 charge!