Home › Forums › Hate › How to dispute charges (if TfL decide against you) › Re: How to dispute charges (if TfL decide against you)
. After a lot of writing to the enquiries team and to the emails provided on this list, I got a refund. Essentially I re-stated the facts that I told them on the phone, and also let them know about how frustrating my story was (you can check it on the thread on Parkway horror stories) and they did solve the issue. The response was professional and to be fair timely, and this is consistent with similar feedback on this list. Yet I feel this docks issues should be revisited by TFL, as many of us are experiencing the same. This bike scheme is a good idea, but yet needs to improve implementation.