Re: further ovecharging

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#85585

radii8
Participant

@Matt – as for printing receipts, I have visited numerous docking stations that have either run out of paper or have some other technical issue which prevents me from printing a receipt or even checking whether the journey has ended.

It would be better if Barclays Cycle Hire could release an app where you can register your account, with your balance displayed on the front screen, where you can review things like journey data, next due payment date, last four digits of registered card, from which journeys the charges came. An app might also be a good way to introduce new technical features that are cost ineffective to introduce at POS, such as bike number for each journey, distance travelled, faulty dock reporting, faulty bike reporting etc.