Re: further ovecharging

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I dont usually carry a mobile phone with me and if I did I dont see why I should have to incur extra charges in reporting these situations to them. Perhaps they should install some sort of contact system at the docking stations.

Now the good news after a few frustrating days. I have had the second amount refunded by the bank and I have been told that I will get the original charge of 150 pounds refunded. This has been authorised by Caroline Pidgeon. So emailing these people seems to have worked wonders.