Re: Docking Stations not registering bikes

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#83693

Neville
Participant

i have only been using the scheme for about a month and have had this problem twice; the first it was all sorted out amicably in a few hours, the current problem has now been ongoing since Saturday 7th with no apparent momentum to “finding” the bike and unfreezing my key.

It is deeply frustrating, not least the amount of time and energy talking to a different call centre person each time, recounting all the same details, getting all the same empathising “I know how frustrated you must be” – and then nothing. The scheme is wonderful, but the service and software glitches are a recurring nightmare.