Re: Debit Card Lost Before Usage Charge Could Be Debited – What Do I Do?

Home Forums Questions Debit Card Lost Before Usage Charge Could Be Debited – What Do I Do? Re: Debit Card Lost Before Usage Charge Could Be Debited – What Do I Do?

#85182

Roo10
Participant

Hi JB7; I’m guessing you purchased a 7 day access period and not a 24 hour.

Either way I would recommend that you contact the customer support people, they are a lot more helpful than has been previously reported and explain your problem.

Essentially I would say you have lost your 7 day access period as you need the debit card originally used to purchase this each time you want to obtain a release code from the terminal.

As long as you have docked the bike correctly and within 30 minutes of your journey then I don’t believe you should have any further charges coming your way.

Call them up and explain, you can’t be the first person to have experienced this issue.