Home › Forums › Questions › Debit Card Lost Before Usage Charge Could Be Debited – What Do I Do? › Re: Debit Card Lost Before Usage Charge Could Be Debited – What Do I Do?
Hi JB7; I’m guessing you purchased a 7 day access period and not a 24 hour.
Either way I would recommend that you contact the customer support people, they are a lot more helpful than has been previously reported and explain your problem.
Essentially I would say you have lost your 7 day access period as you need the debit card originally used to purchase this each time you want to obtain a release code from the terminal.
As long as you have docked the bike correctly and within 30 minutes of your journey then I don’t believe you should have any further charges coming your way.
Call them up and explain, you can’t be the first person to have experienced this issue.