Re: Damaged bikes

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#85230

urban
Participant

Sorry if this repeats stuff from my previous post, but here’s my reply to TfL:

Quote:
I agree that it’s essential that users report faults, and if the previous users of my bike has pressed the red button, I wouldn’t have been lumped with a dangerous bike.

But I also wonder why Serco isn’t picking up these errors in routine checks. Three dangerous bikes in as many days is unacceptable. What is Serco’s target? How often are ‘good’ bikes checked?

And also, why are some docks filled with red-lighted bikes? How long do Serco have before they have to collect a damaged bike?

Let’s see what the response is.