What also concerns me is how long the faulty bikes are left languishing in the docks. Take Langham Street W1 for example. I’ve taken the numbers of red lighted bikes and noticed they’ve still been there, still red lighted, up to 5 days later. Why this is, remains a mystery. Serco should be set minimum standards so a time limit is set on how long a faulty bike can be left in a dock.
Eg. If they can collect bikes for redistribution daily, they can also be picking up faulty bikes within a few hours, 24 hours maximum. A red lighted bike is not only useless but also taking up docking space needed by other users.