Re: Damaged bikes

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The problem is that it may not always be obvious to the Serco workers what the problem is (take as an example the slipping gears – unless they get on the bike and repeat your actions they are unlikely to know why the bike was red lighted).

I suggested a while ago that there should be a system where you could text the bike number and the problem to a central number so that the service crew know what they’re dealing with.