Re: Buckled Access Keys

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#84998

city35
Participant

My key became unusable last night. I thought it was a software glitch at the two full docking stations, but this morning I was able to check with another user who was successful where mine would not fit.

On phoning the help number, I was told that one would be dispatched immediately but would take 3 days. I would not be able to use my registered card to buy day tickets, but should use a different card and they may consider refunding me for the days I don’t have my access key.

The call centre is in Enfield and they do not have anywhere in London for swapping damaged keys for new ones.