Re: Boris Bikes updated Survey..Love them or Loathe them

Home Forums Love Boris Bikes updated Survey..Love them or Loathe them Re: Boris Bikes updated Survey..Love them or Loathe them

#83777

Cathryn
Participant

Anyone who takes says they’ve been using the scheme for over a year is lying.

I use it for both work and leisure – this isn’t either/or

I ride in whatever I’m wearing – suit, casual clothes. There are some types of shoes I avoid (high heeled courts), but if I could walk to the tube in them, I cycle in them.

The quality/satisfaction question misses the point – I am extremely happy most of the time, but when it goes wrong, it’s appalling. There is essentially no customer service, the call centre is disorganised and overloaded, the accounts on the website unreliable, and the systems behind it all an absolute mess.

Good luck.