Re: Another Serco fail – Six stations out of service

Home Forums Hate Another Serco fail – Six stations out of service Re: Another Serco fail – Six stations out of service

#84417

urban
Participant

What time was this? We had the same problem at 1.30 this afternoon. We tried 7 docking stations: 3 at Speakers’ Corner, one at Old Quebec Street, one just north of there, and one next to St Christopher’s Place, plus George Street.

They were all out of service, the ‘helpline’ weren’t able to check the status of the docking stations. Only ‘customer service’ can do that, and I’m promised a call back within 24 hours. Pretty useless when you’re standing on the street.

My friend is demanding a refund for his £1 daily access (interesting that the docking station could charge him but couldn’t release a bike).

We found a Serco man fixing a broken screen on the unit in George Street, we asked him what was going on and he told us there were “no problems” even though there were dozens of people wandering round Speakers’ Corner trying to figure out what the hell was up.

Pretty appalling show.

And then tonight, all around Notting Hill – no spaces at 5 different docking stations.

Serco is *really* messing up lately.