With their boss issuing statements like this, can’t see the drivers improving their attitude towards cyclists much.
Last time I hired an Add Lee, we came across a long tailback on the way to city airport. The driver simply crossed on to the wrong side of the road and overtook the long line of cars, unsurprisingly to no avail as no one was about to let him back in further up the line. I demanded he did a uturn and drop me at the nearest DLR. Never again.
John Griffin builds a such a sense of self importance into his drivers they are prepared to completely ignore all traffic laws as well as manners and common sense.